Emergency
Life doesn't always go to plan. For those facing unexpected and urgent circumstances, Pawnell offers emergency boarding on a case by case basis. If you find yourself in a situation where your dog needs immediate care, reach out via the emergency contact above and I will do my very best to help. Situations outside of what I consider a genuine emergency will be guided through the standard enquiry process.
๐พ 20 Years diverse pet care experience.
๐ Home-based & owner operated.
โ Police checked.
My days are happily filled with wagging tails, structured play, and hands-on care. To ensure my guests always have my undivided attention, all initial booking enquiries are handled exclusively via email and the online form.
This skips the rushed calls and games of telephone tennis through the day. It also means I won't accidentally interrupt your busy day while you're at work, in meetings, driving or focusing on your family. This process allows me to thoroughly review your pup's unique routine and personality before we chat. For enquiries, throw me a bone at woof@pawnell.com and we'll go from there! I check messages where breaks allow and respond within 24 hours.ย
CHECK - IN / CHECK - OUT
๐พ Monday - Thursday - Drop-off ย 7am to 10amย /ย Pick-up 6pm to 8pm
๐พ Friday & Saturday - Drop offย 8am - 10am / Pick upย 6pm until midnightย
๐พ Sunday - Drop offย 8am - 10am / Pick up strictly before 9pm.
While some Pick up times are flexible outside these windows with enough notice โ an additional fee may apply.
Drop-off and pick-up times are set windows โ not an open door throughout the day. These times keep daily routines calm and consistent for every dog in my care -ย even if its only one. They are intentionally set outside peak traffic hours so you're not rushing through the chaos of the M1 to make cut-off. Your dog is safe, settled and loved โ no rush, no lock-up, no clock watching.
Pick-up from 6pm is also designed to give you time to get home from work or your getaway, decompress and be ready to welcome your pup back properly. It also allows ample time for dogs to eat their dinner between 4pm-6pm (as well as myself) without interruption or being half fed - for those fussy eaters!
๐ก Early Check-Out Perk:
Check out before 10am on your final day and the daily rate for that departure day is completely waived.ย
Check-out after 10am incur the standard daily charge.ย
General enquiries: woof@pawnell.com
Response time: Within 24 hours
For bookings, trials, and daycare, please use the dedicated buttons below for a faster response.
Fill out the enquiry form to check availability, or join the waitlist early to get ahead of peak periods โ school holidays and the festive season fill fast. Even if your plans aren't locked in yet, getting on the list puts you in a far better position than searching last minute. Just complete which period you're planning for in the enquiry form.
๐พ Weekends โ Friday, Saturday & Sunday
๐พ Easter Thursday - Tuesday โ minimum 4 night stay
๐พ All public holidays & long weekends
๐พ Festive season โ mid-December to mid-January, minimum 7 night stay.
Excluded:
๐พ School holidays โ during off peak terms, the standard rate applies because family holidays cost enough already. (School holidays during Easter & Xmas period charged at peak rates)
๐พ New clients โ deposit required within 24 hours of booking confirmation.
๐พ Returning Pawnell Pack members โ 72 hours to lock in dates.
๐พ No deposit = no confirmation, no dates held, space returned to waitlist.
๐ฃ Peak Period Availability ๐
Due to the personalised nature of care at Pawnell, peak periods are limited and fill quickly.
๐พ Easter, public holidays & school holidays โ book up to 3 months in advance.
๐พ Christmas & New Year โ booked - up to 6 months in advance.
Early bookings are strongly recommended. Last-minute spots occasionally come up, but can never be guaranteed.ย
ย ๐ Christmas & New Year Waitlist ๐
A waitlist is available for the Christmas and New Year period.
Confirmed bookings are held with a one-month confirmation window. If a booking is not secured or is cancelled within this timeframe, the space will be offered to clients next in line on the list.
Waitlist placements are contacted on a first come, first served basis as availability arises.